ScottishPower customer threatened with bailiff over electricity empty home
A woman was threatened with bailiff action after she didn’t pay a £125 electricity bill – for a property that didn’t even have an electricity meter.
The woman, who asked not to be named, took over management of her mother’s property in Blaenau Ffestiniog after she went into a home around five years ago.
Due to the house being unoccupied a ScottishPower engineer removed the electricity meter in 2018.
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However, despite this she says she was hounded on a regular basis by the company which continuously sent letters and text messages demanding an electricity payment was made.
The customer claims she would receive text messages from the electricity company on a weekly basis, each time the cost increasing due to “failed payments”.
She says she even received a letter saying that the company would take bailiff action if she did not pay the £125 owed.
“An engineer came out and took it away but I never got any paperwork to say the job had been done.
“He just put it in a bag and left.
“No one has been living at the property for four or five years.
“My heart sank every time I heard my phone ring because I thought it was going to be another message from ScottishPower.
“They’ve been chasing me for three years near enough.
“I called several times and told them that the meter had been removed but they told me a trickle of electricity was still going to the property but I have no idea how.
“I even said they could send an engineer out to check the property just to prove that it didn’t have a meter but they refused.
“I tried complaining but they just kept telling me they couldn’t send an engineer out.
“They just keep insisting that the meter is still there and in one letter told me I needed to act to avoid enforcement from a bailiff.”
“We just keep going round and round in circles – it’s very stressful.”
Scottish Power has now said that the issue has been rectified, citing an updating error as the reason for confusion.
A spokesperson for ScottishPower said: “Following the removal of the electricity meter from the property, our system had not been updated to reflect this change and bills continued to be produced.
“We’ve now corrected this and cleared any balance showing on the account, which was obviously incorrect.
“We’re sorry for any distress and inconvenience caused to the family and assure them the matter is now resolved.”